Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Most in-stock orders are processed and shipped within 2–5 business days after payment is confirmed. Weekends and statutory holidays are not included in processing times.
Saw Valley is a small owner-operated business. Processing may occasionally take longer during carving events, business travel, product launches or high-volume promotions. If a significant delay affects your order, we will contact you using the email address provided at checkout.
SHIPPING RATES AND DELIVERY
Available shipping methods and rates are displayed at checkout based on the destination, package size and weight.
Delivery estimates begin after the carrier receives the package and are not guaranteed. Weather, customs, carrier disruptions and other circumstances outside Saw Valley’s control may cause delays.
Tracking information will be emailed when it is included with the selected shipping service. Tracking may take up to 48 hours to begin showing movement after the label is created.
PREORDERS AND BACKORDERS
Estimated shipping dates for preorder and backordered products are provided on the applicable product page whenever possible. These dates are estimates and may change because of manufacturing, supply or transportation delays.
Orders containing both in-stock and preorder products may be held until every product is available. If you need the in-stock products sooner, place them as a separate order or contact ryan@sawvalley.com. Additional shipping charges may apply to split an existing order.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Contact ryan@sawvalley.com immediately if an address needs to be corrected. We cannot guarantee changes after an order has been fulfilled or transferred to the carrier.
If a package is returned because of an incorrect or incomplete address, failed delivery or refusal, the customer is responsible for any additional shipping charges required to resend it.
INTERNATIONAL ORDERS
International customers are responsible for any customs duties, import taxes, brokerage charges or other fees imposed by the destination country that were not collected during checkout.
Customs processing may delay an international delivery. Saw Valley cannot control or guarantee customs-processing times.
DAMAGED, INCORRECT OR MISSING ORDERS
Inspect your order when it arrives. If a product arrives damaged or you received an incorrect product, contact ryan@sawvalley.com as soon as possible with your order number and photographs of the product and packaging.
If tracking shows a package as delivered but you cannot locate it, check around the delivery location and contact the carrier first. You can also contact us and we will assist where reasonably possible.
QUESTIONS
For questions about shipping or an existing order, contact ryan@sawvalley.com.